Privacy Policy
This policy explains what personal information My Store collects when you use this website, why we collect it, and the choices you have.
Information we collect
- Details you give us: your name, phone number, email address and delivery address when you order, create an account or contact us.
- Order details: what you ordered, how you paid and the delivery status. When you pay online, your card or wallet details are handled by the payment provider.
- Technical information: your IP address, device and browser type, and the pages you visit, collected through cookies and similar technologies.
How we use your information
- To process, deliver and support your orders.
- To contact you about your order by phone, SMS or email.
- To answer your questions and handle problems.
- To prevent fraud and misuse of this website.
- To understand how the shop is used so that we can improve it.
- To send you offers, if you have agreed to receive them. You can ask us to stop at any time.
Who we share it with
We do not sell your personal information. We share only what is needed with the services that help us run this shop:
- our e-commerce platform and hosting provider, which store the data of this shop for us;
- delivery companies that bring your order to you;
- payment providers that process your payment;
- SMS and email services that send you order updates.
If we use advertising or analytics tools, they may collect information through cookies. We may also share information when the law requires it.
Cookies
This website uses cookies to keep your cart, keep you logged in and remember your preferences. We may also use cookies to understand how the shop is used and to measure advertising.
You can block or delete cookies in your browser settings. If you do, some parts of the shop, such as the cart, may stop working.
How long we keep it
We keep order records for as long as we need them for customer service, accounting and legal reasons. We keep account details until you ask us to delete them.
Security
We take reasonable steps to protect your information from unauthorised access and misuse. No website can be completely secure, so please choose a strong password and keep it private.
Your choices
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to keep some records where the law requires it. To make a request, please contact us.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Last updated: 5 October 2026