Frequently Asked Questions
Here are answers to the questions we hear most often. If yours is not here, please contact us.
Ordering
How do I place an order?
Open a product, choose the options you want and add it to your cart. When you are ready, go to checkout, enter your name, phone number and delivery address, choose a payment method and confirm the order.
How do I know you received my order?
After you confirm, you will see a confirmation page with your order number. We may also call you to confirm the order before we send it.
Can I change or cancel my order?
Contact us as soon as you can. If the order has not been sent yet, we will do our best to change or cancel it.
Payment
How can I pay?
The payment methods available for your order are shown at checkout.
Delivery
How much does delivery cost?
The delivery charge depends on your area. It is shown at checkout before you confirm your order.
How long does delivery take?
It depends on your area. If you need an estimate before you order, contact us and we will tell you.
Do you deliver to my area?
If you are not sure, contact us before you order and we will check for you.
Where is my order?
Contact us with your order number and we will tell you where it is. If you have an account, you can also see your orders in your account.
Returns and problems
What if my item arrives damaged, defective or wrong?
Please check your parcel when it arrives. If something is wrong, contact us as soon as you can with your order number and photos, and we will work out a solution with you.
Can I return an item I no longer want?
Contact us and we will see what we can do. Please keep the item unused and in its original packaging.
Your information
What do you do with my personal information?
We use it to handle your order and to contact you about it. Our privacy policy explains this in full.